Terms of service
Undershape Studio Kft. – General Terms and Conditions
| Key information | Details |
|---|---|
| Service Provider | Undershape Studio Kft. |
| Effective date | 1 September 2026 |
| Online store | https://undershape.hu |
| Customer service | info@undershape.hu • +36 20 223 5973 |
| Returns address | 2096 Üröm, Kamilla utca 11/B, Hungary |
Important: once the hygiene seal attached to an intimate product has been opened or damaged, that product cannot be returned under the statutory right of withdrawal. This does not affect any rights arising from defective performance.
1. Scope and acceptance of the Terms
1.1. These General Terms and Conditions (“Terms”) govern contracts for products and gift cards sold by Undershape Studio Kft. through the online store operated at https://undershape.hu.
1.2. The online store may be used by individual consumers and business customers. Statutory rights specifically granted to consumers—including the right of withdrawal without giving a reason and the special rules of consumer warranty—apply only to natural persons acting outside their trade, profession or business activity.
1.3. Before placing an order, the Customer must read and expressly accept these Terms and the Privacy Notice. No order may be submitted without accepting them.
1.4. The language of the contract is Hungarian. The contract is concluded electronically, is not deemed a written contract under Hungarian law, and is not separately filed by the Service Provider. The order and confirmation remain accessible in the Customer’s email account. This English version is provided for information; in the event of any discrepancy, the Hungarian version shall prevail to the extent permitted by applicable law.
2. Service Provider
| Company information | Details |
|---|---|
| Full company name | Undershape Studio Korlátolt Felelősségű Társaság |
| Short name | Undershape Studio Kft. |
| Registered office | 2096 Üröm, Kamilla utca 11/B, Hungary |
| Company registration number | 13-09-248212 |
| Tax number | 33088507-2-13 |
| Registering court | Budapest Környéki Törvényszék Cégbírósága (Company Court of the Budapest Environs Regional Court) |
| Legal representative | Szögi Ágnes |
| info@undershape.hu | |
| Telephone | +36 20 223 5973 |
| Customer service hours | Monday–Friday, 8:30–16:30 (CET/CEST) |
| Complaints and returns address | 2096 Üröm, Kamilla utca 11/B, Hungary |
2.1. Hosting provider
| Hosting information | Details |
|---|---|
| Name | Shopify Inc. |
| Address | 151 O’Connor Street, Ground Floor, Ottawa, Ontario K2P 2L8, Canada |
| Website | https://www.shopify.com |
| Contact | support@shopify.com |
3. Products and online-store content
3.1. The store primarily sells women’s and men’s shapewear, underwear, bodysuits, briefs, thongs, shorts, tops, waist-control garments and related products.
3.2. The product page describes the product’s essential characteristics, size, colour, material composition, care instructions, price and availability. Where relevant, it also identifies the product as available for pre-order. Due to screen settings, the actual colour may differ slightly from the displayed colour.
3.3. Product photographs are illustrative, although the Service Provider endeavours to provide a true and accurate representation. Size charts are guidance only; the Customer is responsible for selecting the size corresponding to their measurements.
3.4. The Service Provider may modify its product range and website content. Such modifications do not affect contracts already concluded.
4. Prices, discounts and promotions
4.1. Prices shown in the online store are gross consumer prices in Hungarian forints (HUF), inclusive of value added tax. Delivery charges and any optional fees are displayed separately before the order is finalised.
4.2. In the event of an obviously incorrect price—for example, HUF 0 or a price manifestly disproportionate to the generally known value of the product—the Service Provider is not obliged to supply at that price. It will offer performance at the correct price; if the Customer rejects the offer, the order will be cancelled and any payment refunded.
4.3. Coupons and discounts may be used only under the advertised conditions and during the stated period. Unless stated otherwise, coupons cannot be combined or applied retrospectively.
4.4. If a bundle or quantity-discount purchase is partially returned, the prices of retained items may be recalculated in accordance with the original promotion. The refund will equal the amount actually allocated to the returned item after the discount, based on transparent information provided to the Customer.
4.5. If a partial withdrawal reduces the order below a free-delivery threshold, the standard delivery charge originally waived may be deducted from the refund only if the Customer was clearly informed of this condition before purchase.
5. Ordering process and conclusion of the contract
- The Customer selects the product, size, colour and quantity and adds it to the cart.
- The contents and quantities can be amended or removed in the cart.
- At checkout, the Customer provides billing and delivery information and selects the delivery and payment methods.
- Before submitting the order, the Customer can review and correct all data, the total payable amount and the accepted terms.
- By clicking the button indicating an obligation to pay, the Customer submits the order.
- The contract is concluded when the automated order-confirmation email reaches the Customer.
5.1. Registration is not required. The Customer must provide true, accurate and complete information. Additional costs caused by incorrect data may be charged to the Customer where justified by the circumstances.
5.2. If the automated confirmation is not received within 48 hours after submission, the Customer is released from the offer. Customers are advised to check their spam folder.
5.3. The Service Provider may cancel an order if performance is impossible, the product is unavailable, data or price is manifestly incorrect, or there are reasonable grounds to suspect fraud or abuse. Any amount already paid will be refunded without undue delay.
6. Payment and invoicing
6.1. Available payment methods are:
- online bank-card payment through the SimplePay system operated by OTP Mobil Kft.;
- cash on delivery, subject to a HUF 590 handling fee;
- advance bank transfer to the bank account disclosed during checkout or in the confirmation.
6.2. Card data are processed by SimplePay and are not accessible to the Service Provider. If payment fails, the order is not considered paid.
6.3. For bank transfers, the order number must be included in the payment reference. The performance period begins when the payment is credited. If the funds are not received by the deadline stated in the payment request, the order may be cancelled.
6.4. The Service Provider issues an electronic invoice through Számlázz.hu and sends it to the email address supplied by the Customer. By accepting these Terms, the Customer consents to electronic invoicing.
7. Delivery and performance
7.1. Delivery is available only within Hungary. Personal collection is not available.
| Delivery method | Fee | Indicative period |
|---|---|---|
| Home delivery via GLS, MPL, Foxpost or Packeta | HUF 1,490 | up to 3 business days |
| Parcel locker or pick-up point, subject to provider availability | HUF 1,290 | up to 3 business days |
| Orders with a value of at least HUF 30,000 | Free | up to 3 business days |
7.2. The Customer may select from the providers and methods actually available at checkout. If a provider or locker is temporarily unavailable, the Service Provider may offer a reasonably equivalent alternative.
7.3. The three-business-day period is an indicative delivery time for products in stock, calculated from successful payment or confirmation of a cash-on-delivery order. The Service Provider will notify the Customer without delay of any delay.
7.4. For consumers, the risk of loss or damage passes when the consumer or a third party designated by them, other than the carrier, takes possession of the product. If the consumer appoints a carrier not offered by the Service Provider, risk passes upon handover to that carrier.
7.5. If the parcel is visibly damaged, the Customer is advised to have a report prepared by the courier or locker operator and take photographs. Failure to do so does not, by itself, extinguish the consumer’s statutory rights.
8. Pre-orders
8.1. A product marked “pre-order” is not available for immediate dispatch. The Service Provider will hand it over to the carrier no later than 30 days after conclusion of the contract or, for advance payment, after the payment is credited.
8.2. If an order contains both in-stock and pre-order items, the Service Provider will normally dispatch the entire order together when the pre-order product becomes available. Partial delivery may be agreed separately; any additional fee must be disclosed in advance.
8.3. If the 30-day dispatch period cannot be met, the Service Provider will propose a new date. The consumer may accept it, set a reasonable additional period or—where the statutory conditions are met—terminate the contract. Following termination, all payments will be refunded within 14 days.
9. Uncollected parcels
9.1. Failing or refusing to collect a parcel does not, in itself, constitute exercise of the right of withdrawal. Withdrawal must be communicated by an unequivocal statement.
9.2. If the Customer culpably fails to collect a parcel and thereby causes actual, documented costs, the Service Provider may claim compensation for that loss. The currently foreseeable documented cost of return transport and handling is HUF 1,490; only the loss actually incurred may be claimed.
9.3. After a previous culpably uncollected cash-on-delivery order, the Service Provider may make a subsequent order subject to advance payment.
10. Consumer’s statutory right of withdrawal
10.1. Under Government Decree 45/2014 (II. 26.), a consumer may withdraw from the contract without giving a reason within 14 days after receiving the product. For several products delivered separately, the period starts when the last product is received. Withdrawal may also be exercised between conclusion of the contract and receipt.
10.2. Withdrawal must be communicated by an unequivocal statement sent to info@undershape.hu or by post to Undershape Studio Kft., 2096 Üröm, Kamilla utca 11/B, Hungary. The model form in Annex 2 may be used but is not mandatory. Prior customer-service authorisation is not a condition of withdrawal.
10.3. The consumer must return the product within 14 days after notifying withdrawal. Direct return costs are borne by the consumer. The Service Provider is not required to accept cash-on-delivery return parcels.
10.4. Within 14 days after learning of the withdrawal, the Service Provider will refund the product price and the cost of the least expensive standard delivery method offered. It may withhold reimbursement until the product is received or the consumer provides unequivocal evidence of dispatch, whichever occurs first.
10.5. Reimbursement is made using the original payment method unless the consumer expressly agrees otherwise. No additional fee may be imposed on the consumer because of the reimbursement method.
10.6. The consumer is liable only for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product. The absence of original packaging does not itself exclude withdrawal, except for the requirement of an intact hygiene seal under Section 11.
11. Intimate products with a hygiene seal
11.1. Under Section 29(1)(e) of Government Decree 45/2014 (II. 26.), the right of withdrawal does not apply to sealed products that are unsuitable for return for health-protection or hygiene reasons once unsealed after delivery.
11.2. The Service Provider applies this exception only to intimate products worn in direct contact with intimate body areas—particularly briefs, thongs, underwear and intimate shapewear bottoms—that bear a clearly visible, irreversible hygiene seal and for which the consumer is clearly informed before opening that breaking the seal causes loss of the right of withdrawal.
11.3. Withdrawal may be exercised while the hygiene seal remains intact. Removing, tearing, cutting, opening or otherwise irreversibly damaging the seal results in loss of the right of withdrawal for that product.
11.4. Bodysuits, tops and waist-control belts do not automatically fall within this exception because, based on the Service Provider’s current practice, they do not bear a hygiene seal. The ordinary withdrawal rules apply to them.
11.5. The hygiene exception does not affect rights arising from defective performance. A consumer may assert statutory warranty rights for a defective intimate product even after opening the seal.
12. Voluntary size exchange
12.1. Separately from the statutory right of withdrawal, the Service Provider offers a voluntary size exchange within 14 days after receipt.
12.2. The product must be unused, unwashed, unsoiled, undamaged and free from added fragrance, with all labels and, where applicable, the hygiene seal intact. After the seal is opened, no size exchange is available for a hygiene-excluded product, except in the case of defective performance.
12.3. The Customer bears the return cost. Dispatch of the replacement costs HUF 1,490, payable before dispatch. The Service Provider is not required to accept a cash-on-delivery return.
12.4. If the requested size is unavailable, the parties may agree on another product or gift card, or—where the consumer’s statutory withdrawal conditions are met—a refund.
13. Statutory warranty and product liability
13.1. Statutory warranty for consumers
In the event of defective performance, a consumer may assert statutory warranty rights against the Service Provider under the Hungarian Civil Code and Government Decree 373/2021 (VI. 30.). A product is defective if, at the time of performance, it does not comply with the contractual and statutory requirements.
- The consumer may first request repair or replacement unless the selected remedy is impossible or would impose disproportionate additional costs.
- Where the statutory conditions are satisfied, the consumer may request a proportionate price reduction or terminate the contract.
- Claims arising from a consumer contract become time-barred two years after performance.
- Unless incompatible with the nature of the product or defect, a defect discovered within one year after performance is presumed to have existed at the time of performance.
- Repair or replacement must be completed within a reasonable time and without significant inconvenience to the consumer.
13.2. Product warranty
For a defective movable product, a consumer may choose between a statutory warranty claim against the Service Provider and a product-warranty claim against the manufacturer. Under product warranty, only repair or replacement may be requested. The claim may be asserted within two years after the manufacturer placed the product on the market, and the consumer must prove the defect.
The manufacturer is exempt if it proves that it did not manufacture or market the product in the course of business; the defect was not discoverable given the state of scientific and technical knowledge when marketed; or the defect resulted from mandatory legislation or official regulation.
13.3. Commercial and mandatory guarantee
The Service Provider does not offer a voluntary commercial guarantee in addition to statutory rights. Clothing and underwear currently sold are generally not products subject to the Hungarian mandatory guarantee regime. If a product subject to mandatory guarantee is added later, the mandatory rules in force at that time will apply.
13.4. Business customers
For Customers acting as businesses, the general warranty provisions of the Hungarian Civil Code apply. Special consumer protections and presumptions do not apply.
14. Handling warranty claims
14.1. Claims may be submitted to info@undershape.hu or by post. They should, where possible, contain the name, order number, product name, description of the defect, requested remedy and photographs.
14.2. For a consumer claim, the Service Provider prepares a record in accordance with NGM Decree 19/2014 (IV. 29.) and supplies a copy in a verifiable manner. If it cannot state at notification whether the claim can be fulfilled, it will notify the consumer of its position within eight days in a verifiable manner.
14.3. The Service Provider will endeavour to complete repair or replacement within no more than 15 days. If it takes longer, the consumer will be informed of the expected duration.
14.4. Purchase may be evidenced by an invoice or other proof of payment. Statutory claims cannot be made conditional on retaining the original packaging.
15. Complaints
15.1. Complaints may be submitted by telephone or in writing:
| Channel | Contact |
|---|---|
| info@undershape.hu | |
| Telephone | +36 20 223 5973 |
| Telephone hours | Monday–Friday, 8:30–16:30 (CET/CEST) |
| Postal address | 2096 Üröm, Kamilla utca 11/B, Hungary |
15.2. Oral complaints are examined and remedied immediately where possible. If this is not possible or the Customer disagrees, the Service Provider records the complaint.
15.3. Written complaints are answered in writing, substantively and in a verifiable manner within 30 days after receipt. A rejection will state the reasons and available dispute-resolution forums. Complaints and responses are retained for the period required by law.
16. Consumer remedies and dispute resolution
16.1. Consumers may apply to the conciliation body competent according to their residence or place of stay. The body competent according to the Service Provider’s registered office is:
| Information | Details |
|---|---|
| Name | Pest Vármegyei Békéltető Testület (Pest County Conciliation Body) |
| Address | 1055 Budapest, Balassi Bálint utca 25. IV/2., Hungary |
| Website | https://panaszrendezes.hu |
| General information | https://bekeltetes.hu |
16.2. The Service Provider is obliged to cooperate in conciliation proceedings. Before applying, the consumer must attempt to resolve the dispute directly with the Service Provider.
16.3. Consumers may also submit a complaint to the competent consumer-protection authority. County and Budapest government offices act as general consumer-protection authorities; details are available at https://kormanyhivatalok.hu.
16.4. The parties may bring court proceedings. These Terms do not restrict a consumer’s statutory choice of jurisdiction.
16.5. The European Commission’s former Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 and is therefore not identified as an available dispute-resolution forum.
17. Gift cards
17.1. An electronic gift card can be used in the online store up to its available balance. It cannot be redeemed for cash or exchanged for another payment instrument unless mandatory law requires otherwise.
17.2. A gift card is valid for five years from purchase and may be used for several purchases until the balance is exhausted. If an order exceeds the balance, the difference may be paid using another available method.
17.3. The code is transferable and must be kept secure. The Service Provider is liable for unauthorised use only if attributable to it.
17.4. Refunds for orders paid by gift card are primarily credited back to the gift-card balance. For mixed payments, reimbursement may be allocated proportionately or according to the technical sequence of payment methods, without prejudice to consumer rights.
17.5. A consumer may withdraw from the purchase of an unused gift card within 14 days unless the consumer separately and lawfully consented to immediate digital performance and acknowledged the consequent loss of the right of withdrawal.
18. Product reviews
18.1. Customers may submit product reviews. Illegal, hateful, misleading, advertising, unrelated content, or content unlawfully disclosing personal data is prohibited.
18.2. The Service Provider may moderate or reject content violating these rules but will not remove a review merely because it is negative.
18.3. If the store represents a review as originating from a genuine purchaser, it must take reasonable and proportionate verification measures. Verified purchases may be labelled accordingly; any incentive for a review must be disclosed.
18.4. The reviewer grants the Service Provider a non-exclusive, worldwide, royalty-free licence to display the review in the store and on its own marketing channels, with the author’s name or chosen display name. A person’s image may not be used for marketing without separate, explicit consent.
19. Data protection and intellectual property
19.1. Processing of personal data is governed by the store’s separate Privacy Notice and use of cookies by the Cookie Notice.
19.2. Website content, branding, texts, graphics, photographs, marks and software elements may be protected by copyright or other rights. Their unauthorised commercial use is prohibited.
20. Liability, interruption and force majeure
20.1. The Service Provider is not liable for delay or failure caused by an event beyond its control that was unforeseeable at contract formation and could not reasonably be avoided, including natural disasters, government restrictions, nationwide service outages or transport disruption. The Customer will be informed without delay.
20.2. The online store may be temporarily unavailable for maintenance or technical failure. Liability for death, personal injury or damage to health, and liability for intentional or grossly negligent conduct, is not excluded or limited.
21. Amendments and final provisions
21.1. The Service Provider may amend these Terms prospectively. Orders are governed by the version in force when the contract is concluded. Amendments do not affect existing contracts unless required by law or expressly accepted by the parties.
21.2. If any provision is invalid or unenforceable, the remaining provisions remain valid; mandatory law applies in place of the affected provision.
21.3. Matters not regulated here are governed in particular by the Hungarian Civil Code; Act CVIII of 2001 on electronic commerce services; Act CLV of 1997 on consumer protection; Government Decree 45/2014 (II. 26.); Government Decree 373/2021 (VI. 30.); and NGM Decree 19/2014 (IV. 29.), as amended from time to time.
Annex 1 – Delivery and fee summary
| Item | Applicable term |
|---|---|
| Home delivery | HUF 1,490 |
| Parcel locker or pick-up point | HUF 1,290 |
| Free delivery | From HUF 30,000 order value |
| Cash-on-delivery handling | HUF 590 |
| Dispatch of replacement item | HUF 1,490 |
| Indicative delivery of in-stock product | Up to 3 business days |
| Dispatch of pre-order product | Up to 30 days |
| Return after withdrawal | At the consumer’s expense |
The specific fee displayed before checkout is authoritative. Fee changes apply only to future orders.
Annex 2 – Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To: Undershape Studio Kft., 2096 Üröm, Kamilla utca 11/B, Hungary; email: info@undershape.hu
I hereby give notice that I withdraw from my contract of sale for the following product(s):
Product(s): _________________________________________________
Order number: ______________________________________________
Date ordered / contract concluded: ___________________________
Date received: ______________________________________________
Consumer’s name: ___________________________________________
Consumer’s address: _________________________________________
Consumer’s email: __________________________________________
Date: ______________________________________________________
Consumer’s signature (only for a paper form): _________________
Annex 3 – Summary notice on statutory warranty and product warranty
Statutory warranty
When can you make a claim? If Undershape Studio Kft. performs defectively, you may assert statutory warranty rights under the Hungarian Civil Code and Government Decree 373/2021 (VI. 30.).
What remedies are available? You may first request repair or replacement unless impossible or disproportionate. Where the statutory conditions are met, you may request a proportionate price reduction or terminate the contract. Termination is not available for an insignificant defect.
What is the deadline? For consumer contracts, claims become time-barred two years after performance. A defect should be reported without delay after discovery; notification within two months after discovery is deemed timely.
Who bears the burden of proof? A defect discovered within one year after performance is presumed to have existed at performance unless incompatible with the nature of the product or defect. After one year, the consumer generally bears the burden of proving that the defect already existed at performance.
Product warranty
For a defective product, you may choose between a statutory warranty claim against the seller and a product-warranty claim against the manufacturer. Under product warranty you may request only repair or replacement. The claim may be asserted within two years after the manufacturer placed the product on the market, and you must prove the defect.
You may not pursue statutory warranty and product warranty simultaneously for the same defect. After a successful product-warranty claim, however, statutory warranty may be asserted for the replaced product or repaired part.