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Products and Shapewear
Undershape shapewear helps create a smoother, more defined silhouette under clothing.
Different styles can shape the tummy, waist, hips, buttocks, thighs or back.
The level of compression varies by product. You can find the compression level on each product page.
Most Undershape products are designed for comfortable extended wear. Choosing the correct size is important for comfort.
Undershape products are designed to sit discreetly under clothing. Some seams or edges may still be visible under very thin or tight clothing.
Shapewear can be worn under dresses, skirts, trousers and other fitted clothing. The best style depends on which areas of your body you want to shape.
Sizing
Check the size chart on the product page and compare your body measurements with the measurements shown.
We do not recommend choosing a significantly smaller size than you need. Shapewear that is too tight can be uncomfortable and may not create a better result.
If you are between sizes, the larger size is usually the more comfortable option. Also check the sizing advice on the specific product page.
Orders and Payment
Choose your product, size and colour, add it to your cart and complete your order at checkout.
Yes. After a successful order, we send a confirmation email to the email address provided during checkout.
If your order has not yet been handed over to the carrier, we will try to change or cancel it. Please contact us as soon as possible.
Shipping
The currently available shipping countries and delivery methods are shown at checkout.
Delivery time depends on the shipping method and destination. Available delivery options are shown at checkout.
If tracking is available for your delivery method, we will send the tracking information by email.
Returns and Refunds
Yes. Subject to the applicable conditions, you can notify us that you wish to return your purchase within 14 days of receiving it.
For hygiene reasons, some intimate products can only be returned if the hygiene protection or seal has not been removed. Please check our Refund and Return Policy for the full conditions.
Contact us and provide your order details. We will send you the information required to return your item.
After the returned product has been inspected, approved refunds are issued to the original payment method. The time required for the funds to appear may also depend on your payment provider.
Product Care
Always follow the care instructions on the product label or product page. Gentle washing helps maintain the elasticity and shaping properties of the fabric
Do not tumble dry unless the care instructions specifically allow it. High temperatures can damage elastic fibres.
Undershape Club
Undershape Club is the Undershape customer rewards programme. Members can collect points and redeem them for discounts.
You can earn points through activities such as registration, purchases and other actions included in current Undershape Club offers.
You can redeem your accumulated Undershape Club points for available discounts.
After signing in, you can see your current points balance and available rewards in your customer account.